What is not covered?

Second hand product, modified or altered product, poorly maintained product (left outside), normal wear & tear (any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warning in owner's manual), wear and tear on grips, brakes and wheels (flat spots, worn down polyurethane etc.) improper or abnormal use: not following instructions, excessive load, transport damage ie airline or freight damage, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.